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Terms and Conditions of luftagoon

  1. Scope
  2. Conclusion of Contract
  3. Cancellation Policy
  4. Prices and Terms of Payment
  5. Shipping and Delivery Conditions
  6. Liability for Defects
  7. Applicable Law

1. Scope

1.1 These Terms and Conditions of the firm luftagoon, Christina Fakler-Steidler (hereinafter referred to as "Seller"), shall apply to all contracts entered into by and between the Customer (defined below) and the Seller with respect to the products and/or services listed on the Seller’s online shop. Unless expressly agreed in writing, any terms and conditions of the Customer are hereby superseded.

1.2 Customers within the meaning of Paragraph 1.1 hereof shall be both consumers and merchants, whereby a consumer shall mean any natural person who enters into a legal transaction for a purpose that is neither attributable to such person’s commercial nor independent occupational activity. In contrast, a merchant shall mean any natural person or legal entity or a legal partnership that is concluding a legal transaction in the exercise of its independent occupational or commercial activity.

2. Conclusion of Contract

2.1 The product presentations contained in the Seller’s online shop are intended for a submission of a legally binding offer by the Customer.

2.2 The Customer may submit an order either in writing or via fax, email or the integrated online order form on the Seller’s online shop. By placing an order via the online order form after entering personal data and clicking the button "Confirm Order" as the final step of the ordering process, the Customer shall be submitting a legally binding contractual offer with respect to the goods contained in the shopping cart. Before submitting the binding order, all entries may be continuously corrected via the standard keyboard and mouse functions. In addition, before the submission of a binding order, all entries will be displayed once again in a confirmation window and may be corrected by means of the standard keyboard and mouse functions.

2.3 he Seller will immediately confirm receipt of the Customer's offer electronically (fax or email). The Seller may accept the Customer’s offer within five (5) days either via a written (letter) or electronically transmitted (fax or email) order confirmation, or by delivery of the goods. The Seller shall be entitled to refuse acceptance of the order.

2.4 The processing of orders and establishment of contact shall be carried out via e-mail and automated order processing. The Customer must ensure that its designated e-mail address for order processing is correct so that e-mails sent by the Seller to this address can be received. In particular, when using spam filters the Customer must ensure that all e-mails sent by the Seller, or a third party authorized by the Seller to process orders, can be delivered.

2.5 Until full payment of the invoice, the goods shall remain the property of luftagoon.

3. Cancellation Policy

Right to Cancel

You have the right to cancel this contract within fourteen (14) days without giving reasons.

The cancellation period shall be fourteen (14) days from the date on which you, or a third party named by you who is not the carrier, have/has taken physical possession of the goods.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

In order to exercise your right of cancellation, you must inform us (luftagoon, Ms. Christina Fakler-Steidler, Trufanowstr. 16, 04105 Leipzig, Germany, Tel.: +49 (0)341 58311685, Fax: +49 (0)341 56113245, e-mail: shop@luftagoon.com) of your decision to cancel this contract by means of a clear declaration (e.g., letter sent via post, fax or e-mail). For this purpose, you may use the model cancellation form attached hereto; this form is not mandatory, however. 
To comply with the cancellation deadline, it shall be sufficient for you to send the notice regarding the exercise of the right of cancellation before expiration of the cancellation period.

Effects of Cancellation

If you cancel this contract, we shall refund to you all payments that we have received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a method of delivery other than the least expensive standard delivery offered by us), without delay and no later than fourteen (14) days from the date on which we receive the notice of your cancellation of this contract. For this refund, we shall use the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you in writing; in no case will you be charged fees for this refund. We may withhold the refund until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever occurs earlier.

You shall return or deliver back to us the goods promptly and in any event no later than fourteen (14) days from the date on which you notify us of the cancellation of this contract. The deadline shall be met if you ship the goods before expiration of the fourteen (14) day period. 
We shall bear the cost of returning the goods. 
You shall have to pay only for any diminished value of the goods, if such loss in value is due to your handling of the goods in a manner that would not be necessary for examining their condition, quality and functionality.

4. Prices and Terms of Payment

4.1 he prices quoted by the Seller are final and include all price components, including the statutory German value-added tax (VAT). Where applicable, any additional delivery and shipping costs shall be displayed separately for the particular product presentation on offer. Other costs may be incurred in each individual case for cross-border deliveries, such as additional taxes and/or charges in the form of custom duties.

4.2 For deliveries within Germany, the Seller offers the following payment options, provided that nothing else is specified in the particular product presentation on offer:

1. Prepayment via bank transfer

2. PayPal

4.3 WIf shipment abroad is offered additionally for a particular product, the Customer shall have the following payment options for deliveries abroad, provided that nothing else is specified in the particular product presentation on offer:

1. Prepayment via bank transfer

2. Paypal

4.4 If prepayment is agreed, payment shall be due immediately after the conclusion of the contract.

5. Shipping and Delivery Conditions

5.1 The delivery of goods shall be carried out regularly via the shipping routes and to the delivery address specified by the Customer. In processing the transaction, the delivery address specified in the Seller’s purchase order process shall exclusively govern.

5.2 If delivery to the Customer is not possible, the authorized shipping company shall return the goods back to the Seller, whereupon the Customer shall bear the costs of the failed delivery. This shall not apply if the Customer is not responsible for the failed delivery attempt or is hereby exercising its cancellation right.

5.3. Unless otherwise clearly stated in the product description, the goods shall be delivered in 5-7 days. Delivery shall be available only while stocks last.

6. Liability for Defects

The statutory liability for defects shall apply.

7. Applicable Law

7.1 All legal relationships between the parties hereto shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of goods. For consumers, this choice of law shall apply only insofar as the protections granted by mandatory provisions of the laws of the Country in which the consumer has her/his permanent place of residence are not revoked.

7.2 If the Customer is a merchant, legal entity incorporated under public law or special fund subject to public law, the exclusive legal venue for all disputes arising from this contract shall be the registered offices of the Seller. The same shall apply if the Customer has no general place of jurisdiction in Germany or the EU, or if the legal domicile or permanent residence is not known at the time of a filing of a complaint. The right to appeal to the court in another legal jurisdiction shall remain unaffected.

7.3 he contract language is German. This English translation is provided for information purposes only. For all legal purposes reference should be made to the German original.

Owner: Chrsitina Fakler-Steidler
Trufanowstr. 16
04105 Leipzig

Additional Information


If you have found a desired product, you may place this item in the shopping cart without an obligation to purchase by clicking the button [Add to Cart]. You may view the contents of the shopping cart at any time without an obligation to purchase by clicking the button “Shopping Cart”. You may remove the products in the shopping cart at any time by clicking the button “X”.

If you wish to purchase the products in the shopping cart, please click the button “Checkout”. Then please enter your personal data, unless we have previously received your data. The mandatory fields are marked with a *. After selecting the shipment and payment methods, you will reach the order page where you may check your entire order again. You may complete the ordering process by clicking the button “Confirm Order” [see Paragraph 2.2]. The process may be cancelled at any time by closing the browser window. You will find further information, for example about options for making corrections, on the individual website pages.

After completing your order and depending on the chosen payment method, you will be directed to the site of our payment service provider. After successfully completing the payment, you will receive a confirmation and be redirected to the online shop.

You will receive a confirmation of your order via e-mail.