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Cancellation Policy

Right to Cancel

You have the right to cancel this contract within fourteen (14) days without giving reasons.

The cancellation period shall be fourteen (14) days from the date on which you, or a third party named by you who is not the carrier, have/has taken physical possession of the goods.

In order to exercise your right of cancellation, you must inform us (luftagoon, Ms. Christina Fakler-Steidler, Trufanowstr. 16, 04105 Leipzig, Germany, Tel.: +49 (0)341 58311685, Fax: +49 (0)341 56113245, e-mail: shop@luftagoon.com) of your decision to cancel this contract by means of a clear declaration (e.g., letter sent via post, fax or e-mail). For this purpose, you may use the model cancellation form attached hereto; this form is not mandatory, however. 
To comply with the cancellation deadline, it shall be sufficient for you to send the notice regarding the exercise of the right of cancellation before expiration of the cancellation period.

Effects of Cancellation

If you cancel this contract, we shall refund to you all payments that we have received from you, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a method of delivery other than the least expensive standard delivery offered by us), without delay and no later than fourteen (14) days from the date on which we receive the notice of your cancellation of this contract. For this refund, we shall use the same method of payment that you used for the original transaction, unless otherwise expressly agreed with you in writing; in no case will you be charged fees for this refund. We may withhold the refund until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever occurs earlier. 

You shall return or deliver back to us the goods promptly and in any event no later than fourteen (14) days from the date on which you notify us of the cancellation of this contract. The deadline shall be met if you ship the goods before expiration of the fourteen (14) day period.
We shall bear the cost of returning the goods.
You shall have to pay only for any diminished value of the goods, if such loss in value is due to your handling of the goods in a manner that would not be necessary for examining their condition, quality and functionality.